Case Study: iPipeline improves customer satisfaction with LogicMonitor's Catchpoint

iPipeline reduces issue resolution time from hours to minutes with LogicMonitor

iPipeline, a provider of cloud-based software for the insurance industry, faced a challenge with application performance visibility. They often had to wait for customers to report issues before investigating, leading to long resolution times and risking SLA violations. To address this, they chose the Catchpoint product from LogicMonitor.

By implementing LogicMonitor's Catchpoint for proactive monitoring and custom testing, iPipeline gained deeper visibility into their applications. This solution enabled them to identify and resolve issues before they affected users. As a result, iPipeline reduced issue resolution time from hours to minutes, strengthened SLA compliance, and improved customer satisfaction for their 50,000 monthly users.

iPipeline