Case Study: i-LEVEL achieves faster onboarding and improved hardware and performance monitoring with LogicMonitor

i-LEVEL Builds on Exceptional Customer Service with LogicMonitor

i-LEVEL is a Dutch MSP serving about 90 local SMEs with networking, cloud, telephony, hardware and software services. The company needed a more intuitive, low‑management monitoring solution after its legacy product failed to provide performance metrics, support for newer server hardware, or configuration management — creating a burden that slowed onboarding and limited visibility into customer environments.

i-LEVEL replaced its legacy tool with the LogicMonitor SaaS platform, implemented in three months with Professional Services. The platform delivered richer hardware and performance data, pre‑set thresholds and automated alerts, and flexible dashboards, enabling faster onboarding, quicker issue resolution (for example, identifying a long CPU queue in a remote desktop environment), monitoring of ~1,000 devices, and reduced operational overhead.

i-LEVEL

Robert Vergeer

Engineering Team Leader