Case Study: Infor achieves scalable, agentless monitoring of 50,000+ AWS resources with LogicMonitor

How Infor Uses LogicMonitor to Monitor and Optimize its Massive AWS Deployment

Infor, a global enterprise software provider serving 90,000+ customers in 170 countries, operates a massive AWS environment—more than 50,000 AWS resources including 14,000+ EC2 instances across 12 regions. Maintaining visibility with prior agent‑based monitoring was costly and risky: upgrades and configuration required large staffing investments, strict maintenance windows, and carried the potential to disrupt production services.

Infor adopted LogicMonitor’s SaaS monitoring (using CloudWatch API, the AWS SDK, and a lightweight Collector) to automate discovery, eliminate per‑instance agent management, and integrate with existing IT tools. The result was streamlined monitoring, faster mean‑time‑to‑resolution, reallocation of staff to strategic work, unified visibility that replaced multiple tools, and reliable coverage to support their ongoing migration to AWS.

Infor

Durga Dash

Director of Cloud Operations