Case Study: Coca-Cola Bottling Co. Consolidated achieves unified monitoring and 30-minute faster incident resolution with LogicMonitor

How Coca-Cola Bottling Consolidated have revolutionized their IT infrastructure

Coca‑Cola Consolidated, which serves 60 million customers across 14 states from 120 production and distribution facilities and more than 300 brands, relied on fragmented monitoring (SolarWinds plus homegrown tools) that left servers, networks, telecom and cloud visibility siloed. That lack of unified observability made it harder to detect and diagnose outages, increased MTTR, and threatened on‑time production, order fulfillment and customer satisfaction.

By deploying LogicMonitor as a single pane of glass for servers, network, telecom and cloud, the IT team achieved unified dashboards, customizable alerting (calls/texts), NetFlow/Syslog ingestion and fast implementation in weeks. The result: faster root‑cause identification, streamlined incident workflows, measurable MTTR reductions (example: resolving complex issues ~30 minutes faster), reduced downtime and improved operational reliability and customer experience.

Coca-Cola Bottling Co. Consolidated

Bob Hogue

IT Architect