Case Study: Bechtle Suisse achieves 50% faster MTTR and customer onboarding with LogicMonitor

How Bechtle Suisse elevated IT monitoring to drive operational excellence

Bechtle Suisse, the Swiss arm of the Bechtle Group, delivers managed IT services, hardware/software sales and consulting across Switzerland. Rapid growth and acquisitions left the team juggling fragmented monitoring tools, limited SNMP-only visibility, slow root-cause analysis and insufficient scalability, which strained onboarding and SLA performance.

Bechtle consolidated monitoring with LogicMonitor—a scalable, API-friendly platform—to unify tools, expand device coverage and improve visibility. The change cut customer onboarding and MTTR administrative tasks by 50%, improved incident response and SLA delivery, and enabled plans for automated reporting and analytics integrations like Power BI.

Bechtle

Jérôme Toulet

Innovation and Process Manager