Case Study: County of Henrico achieves 90% reduction in alert noise with LogicMonitor

Henrico IT reduces alert noise by 90% with LogicMonitor

Henrico County IT supports critical services for a 350,000‑resident region — including 911, police, and fire — and manages 760+ devices, two data centers, a disaster recovery site and 40+ in‑house apps. Their legacy monitoring produced massive alert storms (about 5,000 alerts/day and 25,000/week), lacked granular visibility (so they couldn’t detect single‑path failures that triggered costly cellular failover), and imposed heavy on‑prem overhead, making proactive, actionable monitoring impossible.

By adopting LogicMonitor’s SaaS LM Infrastructure, Henrico consolidated tools, gained granular EIGRP/port visibility and easy API automation, and tuned alerts for actionability. The result: an estimated 90% reduction in alert noise (down to ~3–4 actionable alerts/day), four to five outages proactively prevented via hardware replacements/reboots, lower cellular costs, faster onboarding, and greater trust and delegation of monitoring across business units.

County of Henrico

Reggie Grubbs

IT Manager