Case Study: Grapevine-Colleyville ISD (GCISD) achieves 99.8% uptime and faster MTTR with LogicMonitor

GCISD Accelerates Digital Transformation with LogicMonitor

Grapevine-Colleyville Independent School District (GCISD), a Texas district serving about 14,000 students and 1,800 staff with a 1:1 device program and BYOD policy (roughly 40,000 devices online at once), needed to ensure uninterrupted, secure digital learning—especially after the pandemic—while reducing downtime and consolidating multiple monitoring tools that made troubleshooting slow and resource-intensive.

GCISD deployed LogicMonitor’s unified observability platform to automatically discover and monitor the entire infrastructure, leverage historical data and AI-driven forecasts, and integrate alerts with help-desk workflows. The result: near-instant diagnosis versus the previous 15 minutes–2 hours, reduced MTTR, uptime improved from 97% to 99.8%, a sharp drop in help-desk tickets, and staff time saved by solving issues before students or teachers were impacted.

GCISD

Kyle Berger

Chief Technology Officer