Case Study: EdgeNext builds customer confidence with LogicMonitor Internet Performance Monitoring

EdgeNext improves regional performance investigations with LogicMonitor

EdgeNext, a global edge-cloud and content delivery provider, faced the challenge of needing to explain and validate application performance differences across global markets to its customers. They required more than internal data to build customer confidence and answer sharp questions about regional experiences. To address this, they turned to LogicMonitor's Internet Performance Monitoring service.

The solution from LogicMonitor provided an independent, third-party view of internet performance from a global monitoring network. This allowed EdgeNext to compare delivery paths, validate customer experiences with objective data, and investigate issues more efficiently. The results included faster identification of regional performance differences, improved visibility across the internet delivery path, and a fundamental shift in customer conversations that are now grounded in mutually trusted evidence.

EdgeNext