Case Study: DreamHost achieves proactive network visibility and faster root-cause analysis with LogicMonitor

DreamHost proves provider issues with LogicMonitor using 2x latency spike validation

DreamHost, a web hosting and cloud services provider, needed to gain better visibility into network performance issues to proactively identify problems before they impacted customers. They relied on a mix of vendor-specific and open-source tools that failed to provide a complete picture, making it difficult to determine if an issue originated within their environment or with an external provider. To solve this challenge, they turned to LogicMonitor's Internet Performance Monitoring (IPM).

LogicMonitor's solution provided DreamHost with broader context through public node coverage and Enterprise Node-to-Enterprise Node testing. This gave the team the objective evidence needed to quickly isolate and validate issues, such as pinpointing a problem within a provider's core network and tracing another to VPN timer settings. The results were significant: DreamHost moved from reactive, customer-reported issues to proactive network detection, eliminating tunnel flapping and ensuring service continuity for their always-on hosting business.

DreamHost