Case Study: Devoteam reduces incident volume with LogicMonitor Edwin AI

Devoteam reduces incident volume by 28% with LogicMonitor

Devoteam, a leading European managed services provider, faced growing operational complexity as their hybrid environments expanded. They struggled with a surge in alert noise, slow incident response times, and engineers spending excessive hours on triage, making it difficult to scale their service delivery. To address this, they turned to LogicMonitor and implemented its Edwin AI solution.

By combining LogicMonitor Envision with Edwin AI, Devoteam shifted to proactive operations. The solution reduced alert noise through event correlation and connected insights directly to automation tools for remediation. The results for Devoteam included a 28% reduction in incident volume, a 40% decrease in duplicate alerts, and automated remediation being increased from 30% to 60%. LogicMonitor's solution enabled reliable self-healing automation and helped build a scalable, proactive model for their managed services.

Devoteam