Case Study: CPI Solutions achieves single-pane-of-glass monitoring and faster support escalation with LogicMonitor

CPI Solutions - Customer Case Study

CPI Solutions is a Southern California–based technology consulting and outsourced IT firm (51–200 employees) offering application development and video conferencing services from a team of more than 60 technical professionals. They had grown dependent on many point solutions and lacked a single, easy-to-use monitoring tool that the whole team could learn and use effectively.

Implementing LogicMonitor gave CPI a single pane of glass for all monitoring needs, enabling lower-tier support to identify issues and escalate tickets to the right resources and delivering rapid, detailed visibility into customer environments. As a result, monitoring became standardized across customer deployments, improving team efficiency and service consistency.

CPI Solutions

Marty Sarkisian

VP of Technology Consulting