Case Study: CMA Technology Solutions reduces MTTR with LogicMonitor

CMA Technology Solutions reduces MTTR with LogicMonitor

CMA Technology Solutions, an IT managed service provider, faced a challenge when their switch to SentinelOne antivirus software caused virtual machines to become overloaded and go offline unexpectedly. This put their customer SLAs at risk and increased security vulnerabilities. They turned to the vendor LogicMonitor for a solution.

Using LogicMonitor's platform, the CMA team created custom modules and dashboards for root cause analysis and proactive alerts. This solution provided them with advanced visibility into potential VM overload issues. As a result, LogicMonitor helped CMA reduce their MTTR, increase overall proactivity, and free up team time to focus on research and development.

CMA Technology Solutions