Case Study: CIO Solutions reduces labor costs and accelerates issue resolution with LogicMonitor

CIO Solutions - Customer Case Study

CIO Solutions, a Santa Barbara–based managed service provider founded in 1986, runs a private cloud on VMware, NetApp, Cisco and Citrix and needed a more advanced, external monitoring solution as it expanded its cloud services. Their legacy tools were complex, required a single expert to operate, and made onboarding new clients and tuning alert thresholds time-consuming—especially for non-Windows environments and when they needed an outside SaaS monitor rather than something hosted inside their cloud.

LogicMonitor’s SaaS platform delivered unified, out-of-the-box monitoring across the company’s stack and unfamiliar devices, with intuitive graphs, dashboards and ConnectWise metrics that made trending and triage accessible to the whole team. As a result, front-line staff resolve more issues without escalation, onboarding and threshold tuning are faster, client communication is clearer, and operational visibility and prioritization have improved—reducing labor costs and increasing overall effectiveness.

CIO Solutions

Eric Egolf

President