Case Study: Cello Communications achieves rapid scaling and 75% faster customer onboarding with LogicMonitor

Cello Communications Modernises Its Monitoring Approach and Achieves Rapid Growth with Cloud-Based LogicMonitor Platform

Cello Communications, a 50‑person New Zealand MSP serving over 450 companies, needed to replace an aging on‑premises monitoring tool that could not keep pace with cloud adoption, caused alert noise, and lacked a customer‑friendly interface. After a management buyout, the team sought a scalable, intuitive platform to consolidate visibility and improve response times.

Cello implemented the cloud‑based LogicMonitor platform, quickly scaling monitored devices from about 1,500 to 3,300 and cutting new customer onboarding from 2–3 hours to roughly 30 minutes (≈75% faster). Engineer training time fell by 50%, root‑cause analysis and alert accuracy improved, dashboards enabled customer self‑service, and integrations (e.g., Autotask) automated workflows and saved additional daily effort.

Cello Communications

Falko Weber

Chief Operating Officer