Case Study: Cello Communications reduces onboarding time by 75% with LogicMonitor

Cello Communications cuts onboarding time by 75% with LogicMonitor

Cello Communications, a managed service provider in New Zealand, faced challenges with an outdated on-premises monitoring solution that could not scale with its rapid growth. This legacy tool led to alert noise and monitoring gaps, delaying problem resolution for its 450+ clients. To support its digital transformation efforts, Cello needed a comprehensive, cloud-based infrastructure monitoring platform and chose to implement LogicMonitor.

By deploying LogicMonitor's cloud-based platform, Cello automated onboarding and integrated the system with its Autotask ticketing. The solution provided extensive visibility and intuitive, customer-facing dashboards. As a result, LogicMonitor helped Cello reduce new customer onboarding time by 75%, cut engineer training time by 50%, and scale from monitoring 1,500 to 3,300 devices, enabling significant business growth.

Cello Communications