Case Study: CCI Systems scales monitoring from 25 to 280,000 devices and delivers consistent high-speed hotel Wi‑Fi with LogicMonitor

CCI Systems Connects Hotel Guests using LogicMonitor Platform

Michigan-based CCI Systems, a 60-year communications solutions provider, set out to solve a growing pain for hotels and multiple dwelling units: guests expect reliable, high-speed Wi‑Fi for multiple devices and quickly post negative reviews when networks fail. To meet that demand CCI developed the Network Engineering Assessment Tool (NEAT) to give property owners and service providers real-time insight into network performance.

NEAT is built on LogicMonitor’s SaaS monitoring platform, providing a single-pane-of-glass view for proactive issue detection and streamlined support. Since deploying the solution, CCI grew monitored devices from 25 to 280,000 (an 11,199% increase), adds nearly 10,000 devices monthly, reduced support costs with unified visibility, and created new recurring revenue without major capital investments.

CCI Systems

Sparky Farwell

CCI Systems