Case Study: Carrier Global Corporation achieves unified observability and reduced MTTR with LogicMonitor's LM Envision

Carrier Partners with LogicMonitor in Path to Unified Observability

Carrier Global Corporation, a 56,000-employee manufacturer operating across 160 countries and hundreds of sites, struggled with a fragmented hybrid infrastructure after spinoffs and acquisitions. The IT team needed a single view to increase visibility, reduce mean time to resolution (MTTR), and proactively detect issues before customers were affected.

By deploying LogicMonitor’s LM Envision as a unified “single pane of glass,” Carrier gained out-of-the-box and customizable dashboards that accelerated incident diagnosis (for example, an Active Directory patch outage and an AWS AppStream storage fault), reduced MTTR, and improved executive reporting. The solution delivered proactive monitoring, faster integrations for acquired businesses, and set the stage for adding logs and APM to further shorten troubleshooting timelines.

Carrier

Rich Johnston

Director of Hosting Platforms