Case Study: CAE Technology Services achieves up to 50% faster customer onboarding with LogicMonitor

CAE Technology Services Reduces Customer Onboarding Time by up to 50% with LogicMonitor

CAE Technology Services, a UK-based IT infrastructure solutions provider, was struggling with a complex, resource‑intensive monitoring platform as customer demand for managed services grew. Facing a renewal, CAE selected LogicMonitor for its SaaS stability, broad integrations (including NetFlow) and ease of deployment and configuration.

LogicMonitor was rolled out to roughly 3,000 customer devices within four weeks and included a customised Autotask integration to automate ticketing. Automation-driven discovery and monitoring let CAE’s service desk onboard customers up to 50% faster without specialist engineers, enabled rapid root-cause analysis, and shifted the business to a more proactive, higher‑service managed offering.

CAE Technology

David Azzopardi

IT Operations Manager