Case Study: Box improves API observability and customer experience with LogicMonitor Catchpoint

Box improves API observability with LogicMonitor to handle 3–5 billion API calls per day

Box, an Intelligent Content Management platform, faced a challenge with limited visibility into the real-world performance of its API integrations from the customer's perspective. This gap became apparent after a major service incident, as their internal monitoring did not always reflect the customer experience. To address this, Box turned to the vendor LogicMonitor and implemented its Catchpoint product for synthetic monitoring.

LogicMonitor's solution provided Box with global synthetic monitoring and independent performance validation. This implementation resulted in earlier detection of customer-facing issues, faster investigation times, and improved overall visibility into their website and API health. The independent data from LogicMonitor gave Box greater confidence in making reliability investments for the billions of API calls it handles daily.

Box