Case Study: Bandwidth achieves operational efficiency and increases development time to 80% with LogicMonitor (LM Envision)

Bandwidth makes strides with operational efficiency

Bandwidth is a cloud communications company (190+ employees) that provides voice, messaging and emergency services to enterprises like Google and Zoom. As their network scaled, existing monitoring tools couldn’t provide the visibility or timely alerts needed, leaving engineers spending excessive time on manual configuration and interrupt work (about 31%) instead of development.

By adopting LogicMonitor’s LM Envision unified observability, Bandwidth migrated in six months and automated discovery and configuration using property hierarchy and AppliesTo functions. The result was improved visibility and operational efficiency, drastically reduced manual effort and downtime, and a shift in team focus to innovation — development time rose to about 80% while interrupt and maintenance work dropped to roughly 15% and 5%, respectively.

Bandwidth

Austin Culbertson

NetOps Observability Manager