Case Study: Abrigo achieves 99.99% uptime and unified observability with LogicMonitor

Abrigo Maintains 99.99% Uptime With LogicMonitor

Abrigo is a 300‑employee financial technology company that provides software and hosted services to banks and credit unions in areas like financial crimes and lending. Facing tool sprawl, alert fatigue, security concerns and the need to support rapid growth and regulatory demands, Abrigo sought a single observability platform to monitor diverse on‑prem, cloud and customer environments, improve uptime and avoid vendor lock‑in.

By adopting LogicMonitor, Abrigo replaced multiple monitoring tools with a unified platform that provides dashboards, custom data sources, website and Azure VM monitoring, escalation chains and forecasting. The result: proactive maintenance, faster incident resolution, easier scaling and improved compliance, enabling Abrigo to report 99.99% uptime, better customer experience and reduced operational overhead.

Abrigo

David Felmley

Senior Manager