Case Study: Febelco achieves uninterrupted medication deliveries to 3,200 pharmacies with LogicMonitor

Febelco ensures 3,200 pharmacies receive critical medication deliveries every 8 hours with LogicM

Febelco, Belgium’s largest pharmaceutical wholesaler, delivers vital medications up to three times daily to more than 3,200 pharmacies. Their complex logistics depended on an IT estate monitored by six siloed tools, causing fragmented visibility, over 50% false-positive alerts, slow manual troubleshooting, and the risk of outages costing up to €7M per day.

By adopting LogicMonitor’s LM Envision unified observability platform with AI-driven anomaly detection, Febelco consolidated monitoring, cut troubleshooting time by 75%, and eliminated major outages since deployment. Centralized dashboards and smarter alerts accelerated root-cause analysis to minutes, sped recovery from incidents (regional fiber outage resolved in under two hours), and freed IT to focus on cloud migration and strategic initiatives—ensuring consistent, timely medication deliveries.

Febelco

Sven Moreels

IT Infrastructure Manager