Case Study: Migros achieves unified observability for 38,000 devices and faster incident response with LogicMonitor

Migros unifies observability of 38,000 devices with LogicMonit

Migros, Switzerland’s largest private employer (≈100,000 employees) operating across 50 companies, faced fragmented monitoring and capacity limits across a complex hybrid network of 38,000 devices (including 10,000 switches and 28,000 access points). Multiple legacy tools, custom solutions, and manual coordination created blind spots and slow incident response that risked store outages, production halts, and lost revenue.

Deploying LogicMonitor Envision and LM Logs unified observability into a single scalable SaaS platform—using bulk device migration, built‑in integrations and ServiceNow linkage—to eliminate tool sprawl and enable immediate issue detection. The rollout reduced MTTR and downtime, cut licensing and maintenance costs, freed engineering resources for strategic work, and positioned Migros for cloud initiatives and expanded monitoring (e.g., cameras, apps, and automated incident handling).

Migros

Claudius Külling

Lead of Network Operations