Case Study: University of Western Australia achieves 90%+ reduction in critical alerts and unified IT visibility with LogicMonitor

The University of Western Australia Empowers IT Visibility and Efficiency with LogicMonitor

The University of Western Australia (UWA), a leading research university serving 28,000+ students, faced fragmented monitoring, excessive alert noise, and siloed visibility that threatened uptime for core ERP, student and research systems. These issues caused reactive incident management, slowed responses, and risked disruption to teaching, enrolment, and research operations.

UWA deployed LogicMonitor’s LM Envision hybrid observability platform to unify monitoring, apply advanced alert tuning, and grant platform access to 200+ stakeholders. The result: critical alerts fell from ~250 to 10–25 daily (error alerts from ~500 to 25–50), a 90%+ reduction in alert noise, faster cross-team response, proactive system tuning, and improved service resilience for students and researchers.

University of Western Australia

Steven Lim

Manager of System Administration