Case Study: Syngenta achieves 80% fewer alerts and 30% faster MTTR with LogicMonitor’s Edwin AI

Syngenta helps millions of farmers grow safe and nutritious food by cultivating network efficiency with LogicMonitor’s Edwin AI

Syngenta, a global agricultural technology company operating in dozens of countries with thousands of employees, faced a sprawling IT challenge: a small network team was managing roughly 9,000 devices across 400 locations and routinely saw up to 12,500 daily events, making it hard to find critical issues, maintain reliability, and meet business needs.

Syngenta deployed LogicMonitor’s LM Envision platform with Edwin AI and LM Service Insights — a SaaS, AI-driven observability solution with out-of-the-box integrations and rapid deployment. Edwin AI began correlating events within an hour, even surfacing a long-standing BGP configuration issue, and delivered measurable impact: an 80% reduction in alert volume, a 30% faster MTTR, a 20% drop in manual effort, improved uptime, and freed the team to focus on strategic initiatives.

Syngenta

Kris Manning

Global Head of IT Networks