Case Study: Nexon Asia Pacific achieves 91% reduction in alert noise and 67% fewer ServiceNow incidents with LogicMonitor's Edwin AI

Nexon Scales Managed Services with Edwin AI 67% Fewer Incidents, 91% Less Noise

Nexon Asia Pacific, an award-winning managed services and digital consulting partner in Australia, was struggling to scale operations as engineers faced more than 10,000 alerts per day. Redundant signals and manual triage bloated ServiceNow queues, slowed response times, and strained the team’s ability to maintain high service standards across a diverse, multi-tenant customer base.

Nexon deployed Edwin AI (integrated with LogicMonitor’s Envision) to correlate related alerts, filter noise, and surface root-cause insights for smarter triage and multi-tenant optimization. Within a month the company saw a 91% reduction in alert noise and 67% fewer ServiceNow incidents, freeing engineers to focus on proactive service delivery and enabling faster, more efficient scaling.

Nexon

Joshua Powell

Managed Services Lead