Case Study: Veygo Insurance achieves AI-powered customer service scale with Logicdialog

Veygo Insurance automates 10,500 monthly interactions with logicdialog

Veygo Insurance, a provider serving a digitally native and rapidly growing customer base, faced the challenge of scaling its customer service capacity without proportionally increasing its contact centre headcount. Their high-volume email queue had lengthy response times that were incompatible with their young audience's expectations. To address this, they partnered with the vendor logicdialog, implementing its AI orchestration platform to automate customer interactions.

logicdialog's solution involved an iterative deployment, starting with automating simple Q&A from the existing knowledge base using Generative AI before expanding to handle more complex enquiries. The results were significant, with the platform automating 10,500 monthly interactions. This saved 420 hours per month, equivalent to the work of four full-time agents, and delivered £135,000 in annual productivity gains, achieving a 1:7 return on investment ratio for Veygo Insurance.

Veygo Insurance