Case Study: National Legal Service achieves 24/7 enquiry triage and lead capture with Logicdialog

National Legal Service automates 80% of enquiries with Logicdialog

National Legal Service, a national family law firm, faced the challenge of manually handling a high volume of inbound client enquiries, approximately 80% of which were for services they did not provide. This manual triage created significant overhead, especially for enquiries received outside business hours, and their expansion across 20 offices required a more scalable solution. They deployed the Logicdialog platform to automate this process.

Using Logicdialog, the firm automated enquiry triage with governed AI, which qualified 80% of interactions and redirected non-commercial enquiries. The solution integrated with their Peppermint CRM via Zapier, capturing 18 qualified leads with a potential pipeline value of £36k and providing 24/7 client engagement without additional staffing.

National Legal Service