Case Study: HATS Group achieves 91% AI containment in patient transport with Logicdialog

HATs Group automates 686,064 patient interactions with logicdialog

HATS Group, a healthcare patient transport provider, faced significant operational challenges due to high communication volumes and coordination failures between its dispatch system and patients. This structural problem led to millions of wasted trips annually. To address this, HATS Group deployed Logicdialog as an AI orchestration layer to automate its booking, eligibility, and journey coordination workflows.

Logicdialog integrated directly with the Cleric dispatch system to automate patient interactions across voice, SMS, and messaging channels. The solution achieved a 91% AI containment rate, resolving 686,064 patient interactions without human intervention. This resulted in 282,509 automated validation workflows and a predicted annual cost avoidance of £576k for HATS Group.

HATs Group