Case Study: Bigbasket achieves 99.5% on-time delivery with Locus route optimization and tracking

Bigbasket achieved 99.5% on-time delivery for 10mn+ customers

Bigbasket, a large online grocery platform serving over 10 million customers with perishable goods, faced significant challenges in meeting its delivery SLAs. With the need for express, next-day, and time-slot specific deliveries, manual planning processes were insufficient. The high cost of customer dissatisfaction and a competitive market made on-time performance critical. Locus was engaged to address these complex logistical demands.

Locus implemented its Dispatcher AI route optimization and TrackIQ real-time tracking solutions. This provided Bigbasket with data-driven, optimized delivery routes and live operational monitoring. The solution led to a dramatic 99.5% SLA adherence for its vast customer base. Additional results included a significant increase in vehicle space utilization and a higher average number of order deliveries per rider, greatly enhancing overall efficiency and customer experience.

Bigbasket