Case Study: Sydney Opera House achieves 80% visitor Wi‑Fi connectivity and real-time visitor insights with Local Measure

Connecting Over 8m Visitors a Year at the Sydney Opera House

The Sydney Opera House, which welcomes over 8.2 million visitors a year, needed a robust visitor Wi‑Fi solution to handle large crowds, event surges and the venue’s complex, heritage architecture while increasing visitor recognition and engagement. They engaged Local Measure (working alongside Cisco Meraki hardware) to deliver a seamless, low‑friction Wi‑Fi experience and capture richer visitor data.

Local Measure implemented a captive portal and analytics platform integrated with 300+ Cisco Meraki access points, providing one‑click sign‑on, real‑time customer profiles and CRM-ready demographics. The solution enabled 80% simultaneous connectivity at a TEDx event, surfaced more than 30,000 user‑generated photos, videos and comments per month, and gave teams push alerts and actionable insights to drive repeat visits—capabilities the Sydney Opera House uses daily.

Sydney Opera House

Garry Wordsworth

Head of Infrastructure & Information