Lob
39 Case Studies
Case Study: Clover Health achieves automated, audit-ready compliance mail and resource savings with Lob
A Lob Case Study
Clover Automates HIPAA-Compliant Direct Mail
Clover Health, a Medicare Advantage healthcare company, faced a major operational challenge: a legacy, manual approach to compliance mail that required a full-time employee to generate correspondence and consumed significant time preparing for frequent government audits and HIPAA-related reviews. To modernize this process, Clover Health partnered with Lob and its API-based mail platform.
Lob implemented APIs to automate production and delivery of compliance mail, provided secure historical archives via the Lob dashboard, and supported a smooth integration even during an audit. The result: Clover Health eliminated the dedicated full-time mail role, reclaimed staff time for higher-value work, gained instant access to audit-ready records, and now sends compliance mail instantly and accurately using Lob.
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Clover Health
Todd Osborne
Product Manager