Case Study: Clearcover achieves compliant, automated direct mail at scale with Lob

Clearcover Scales Customer Servicing & Compliance

Clearcover, a technology‑driven car insurance carrier, faced a complex regulatory challenge: each state’s insurance rules required timely, auditable physical mailings for policy notices and other compliance communications. To avoid building and maintaining bulky print infrastructure, Clearcover turned to Lob, using Lob’s direct mail API and automation services to meet strict state requirements and scale with rapid growth.

By integrating Lob’s API into their policy and administrative systems, Clearcover automated what had been a manual 3–5 minute per‑letter print process and now automatically triggers about 6,000 mail pieces a month across product, underwriting, servicing, claims, compliance, and legal teams. Lob’s solution streamlined audits, reduced user‑error exposure (decreasing liability by at least 50%), sped operations to “set and forget,” and enabled Clearcover to scale and expand mail use into claims and payments.

Clearcover

Matt Christopher

Senior Director of Claims