Case Study: Carewell achieves $5,000/month shipping cost savings and improved on-time delivery with Lob

Carewell Uses Lob Address Verification API to Build Customer Loyalty and Cut Costs

Carewell, an online retailer of healthcare products that supports caregivers, struggled with returned and delayed shipments caused by undeliverable or incomplete addresses, which raised shipping costs and hurt customer trust. To solve this, they turned to Lob, implementing Lob’s Address Verification API (and later using Lob’s Print & Mail API for customer communications).

With Lob, Carewell integrated address verification in about four hours; Lob’s detailed insights and native integrations let them distinguish invalid addresses from those missing secondary details (like suite numbers), adapt fulfillment workflows, eliminate much of their undeliverable mail, and send welcome letters programmatically. Using Lob, Carewell increased on-time deliveries, boosted brand recognition, and cut shipping costs by $5,000 per month.

Carewell

Bianca Padilla

Co-Founder & CEO