Case Study: B-Stock achieves higher delivery rates and reduced support hours with Lob

B-Stock Eliminates Manual Oversight with CASS Address Verification

B-Stock, an online marketplace that helps retailers and manufacturers sell returned and excess goods to qualified business buyers, was challenged by mistyped or incomplete addresses that led to undeliverable shipments, costly returns, and heavy customer support workloads. To fix this, B-Stock chose Lob’s Address Verification API (CASS certified) after finding Lob’s documentation and APIs robust and easy to integrate.

By integrating Lob’s Address Verification API into its buyer onboarding and address-entry flow, B-Stock verifies addresses at entry and uses address metadata to confirm commercial deliverability. Lob’s solution increased delivery success, significantly reduced customer support hours spent correcting addresses, and eliminated much of the manual oversight—saving B-Stock time and money.

B-Stock

Ark Rozycki

Senior Director Of Engineering