Case Study: Lockyer Valley Regional Council doubles staff engagement and efficiency with livepro

Lockyer Valley Regional Council doubles staff engagement and cuts training time by 50% with livepro

Lockyer Valley Regional Council faced challenges with its outdated and unintuitive knowledge management system, which hindered staff efficiency and customer service quality. The council needed a modern solution from a vendor like livepro to create a single source of truth, boost engagement, and reduce training times and call handling durations.

With the livepro knowledge platform implemented, the council transformed its operations. The solution led to a halving of initial training time and some customer service calls being cut by up to seven minutes, resulting in doubled staff engagement and efficiency. livepro's user-friendly design made it easy for staff to find and update information, significantly improving productivity and satisfaction.

Lockyer Valley Regional Council (LVRC)