LinkedIn
Facebook
X
Visit WebsiteAvant Mutual's onboarding time slashed from three months to two weeks with livepro
Avant Mutual
Andrea Pepper-Edwards
Change Specialist
livepro
livepro is the perfect answer. Since 2001, the livepro team has partnered with clients to improve customer service quality & delivery. Their clients have discovered that not only does it improve the quality of the customer experience, it also helps to strengthen your brand, improves team satisfaction and makes you a star! And you don’t need to be an IT guru to use it. At livepro, improving customer service through effective knowledge management is their passion.
Case Studies
Showing 15 livepro Customer Success Stories
Blue Mountains City Council saves five hours on customer calls per week
Blue Mountains City Council
Geoff Stodart
Customer Services Team Leader
Datacom Connect - Customer Case Study
Datacom Connect
Libby Ewing-Jarvie
General Manager
Goulburn Mulwaree Council achieves highest customer satisfaction rating in the council sector
Goulburn Mulwaree Council
Toni Shawyer
Goulburn Mulwaree Council
Gympie Council Overhauls Knowledge Management in 3 Weeks
Gympie Regional Council
Sandra Cormack
Project Manager
Driving customer satisfaction Hornsby Shire reduces AHT by half to under 3 minutes
Hornsby Shire Council’s
Jacqui Tomlins
Customer Service Manager
Liverpool City Council empowers customer service team with a single, searchable source of truth
Liverpool City Council
Anna Rizos
Manager of Customer Experience
Lockyer Valley Regional Council doubles staff engagement and efficiency
Lockyer Valley Regional Council (LVRC)
Wendy Scott
Customer Service Co-ordinator
ME Bank cuts AHT by 40% and Achieves Exciting Staff Engagement
ME Bank
Sean McGinn
General Manager
PetSure achieves business case in less than 4 months
PetSure
Heather Svendsen
Head of Customer Experience & Digital
RAA accelerates speed-to-competency by 40% with livepro
RAA
Matt Auld
RAA
RemServ cuts classroom induction training in half with ultra-intuitive Knowledge Management System
Remserv
Casey Lees
Quality, Improvement & Assist Team
Townsville Council reduces AHT by 8 seconds & increases customer satisfaction
Townsville City Council
Megan Leavy
Executive Manager Customer Services
TSA Group achieved a utilization rate above 95% across multiple channels using livepro KMS
TSA Group
Samantha Duffy
Group Manager
Utilise livepro to Provide Exceptional Customer Service to Support the Local Community
Western Downs Regional Council
No matching case studies
