livepro B2B Case Studies & Customer Successes

livepro is the perfect answer. Since 2001, the livepro team has partnered with clients to improve customer service quality & delivery. Their clients have discovered that not only does it improve the quality of the customer experience, it also helps to strengthen your brand, improves team satisfaction and makes you a star! And you don’t need to be an IT guru to use it. At livepro, improving customer service through effective knowledge management is their passion.

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livepro B2B Case Studies & Customer Successes

Case Studies

Atlanticus Holdings Corporation achieves 14% AHT reduction, 100% compliance and 100% agent adoption with livepro

Avant Mutual achieves onboarding slashed from 3 months to 2 weeks with livepro

Blue Mountains City Council achieves nearly 5 hours saved on customer calls per week with livepro

Datacom Connect achieves 17% AHT reduction and faster speed to competency with livepro

Goulburn Mulwaree Council achieves top sector customer satisfaction and reduces training from 2 weeks to 2 days with livepro

Gympie Regional Council achieves a 3-week knowledge management overhaul and faster customer response with livepro

Hornsby Shire Council achieves sub-3-minute AHT and improved customer satisfaction with livepro

Liverpool City Council achieves 84% faster onboarding and improved customer service with livepro

Lockyer Valley Regional Council (LVRC) doubles staff engagement and efficiency with livepro

ME Bank achieves 40% AHT reduction and boosts staff engagement with livepro

PetSure achieves 30-second AHT reduction and business case in under 4 months with livepro

RAA achieves 40% faster speed-to-competency and 22% fewer Help Desk calls with livepro

RemServ halves classroom induction training and boosts NPS by 10 points with livepro

Townsville City Council achieves 8-second AHT reduction and higher customer satisfaction with livepro

TSA Group achieves 95%+ KMS utilization and 21% AHT reduction with livepro

Western Downs Regional Council achieves faster, more consistent customer service with livepro

Featured Companies

GemSeek

Panopto

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