Case Study: Gympie Regional Council achieves a 3-week knowledge management overhaul and faster customer response with livepro

Gympie Council Overhauls Knowledge Management in 3 Weeks

Gympie Regional Council faced declining customer satisfaction because its legacy knowledge system was clunky, hard to access and slowed enquiry resolution. Seeking an easy-to-implement, easy-to-use and cost-effective solution, the Council evaluated three products and selected livepro’s knowledge management system to replace their old platform.

livepro supplied local consultants who co-developed an implementation plan, delivered training and support, and took the system from design through testing to live in just 3 weeks with no traditional reliance on IT. The rollout created 595 document notes, gave staff fast access to information, sped up customer enquiries and improved service delivery — all backed by the hands-on support livepro promised.

Gympie Regional Council

Sandra Cormack

Project Manager