Case Study: Datacom Connect achieves 17% AHT reduction with livepro

Datacom Connect reduces AHT by 17% with livepro

Datacom Connect, a contact center team for a large federal government client, faced the challenge of providing consistent and compliant answers to complex consumer enquiries across multiple channels. Their previous internal solutions were not adaptable enough. They selected the knowledge management platform livepro to help articulate relevant knowledge clearly and accurately.

By implementing livepro, Datacom was able to significantly enhance its knowledge management. The solution helped them achieve a 17% reduction in Average Handling Time and increased their speed to competency. livepro also facilitated enthusiastic user adoption and became a key part of their continuous improvement process for quality assurance.

Datacom Connect