Case Study: Atlanticus Holdings Corporation improves compliance and cuts AHT with livepro

Atlanticus Holdings Corporation cuts AHT by 14% with livepro

Atlanticus Holdings Corporation, a US-based financial services company, faced operational challenges with its previous knowledge management system. Their call center agents struggled to access policies, leading to compliance issues, increased average handle time, and inefficient updates. They partnered with vendor livepro to implement a robust knowledge management solution to empower agents and enhance efficiency.

The solution from livepro centralized their critical knowledge base with intuitive features like dynamic search and a Q&A tool, which agents quickly adopted. The results included a 14% reduction in average handle time, 100% agent adoption and compliance, and over 2000 pieces of agent feedback. livepro significantly improved both operational efficiency and employee satisfaction.

Atlanticus Holdings Corporation