Case Study: Talkmobile achieves modern digital customer service excellence with LivePerson

Talkmobile boosts CSAT to 92% with LivePerson

Talkmobile, a UK-based telecommunications company, partnered with vendor LivePerson to enhance their digital customer service and keep pace with evolving consumer expectations beyond traditional support channels. Their challenge was to grow customer loyalty while maximizing efficiency by providing fast and hassle-free support.

Using LivePerson's conversational AI platform, Talkmobile implemented solutions including web messaging, conversational intelligence, and secure forms. The results were a customer satisfaction score of 92%, a Net Promoter Score of 66, and an 89% first contact resolution rate. LivePerson enabled Talkmobile to win multiple customer service awards and set a new standard for digital customer service in the telecom industry.