Case Study: Mouser Electronics improves customer service at scale with LivePerson

Mouser Electronics reaches 92% CSAT with LivePerson

Mouser Electronics, a global distributor of electronic components, faced a challenge keeping up with a massive increase in customer inquiries and the need to support its international base in over 20 languages. To accelerate its digital transformation and maintain its high service standards, Mouser turned to its long-term vendor, LivePerson, for a solution using their conversational AI platform.

LivePerson implemented a solution featuring dynamic routing to intelligently direct conversations and the expansion of digital messaging channels, including WeChat. This was supported by 21 customer service bots capable of handling interactions in 13 languages. The results were highly successful, yielding a 92% customer satisfaction score and efficiently handling over 250,000 annual customer interactions, allowing Mouser to scale its support effectively.

Mouser Electronics