Case Study: Mindvalley improves customer support speed and satisfaction with LivePerson LP 360

Mindvalley cuts response time from 7 days to 30 minutes with LivePerson

Mindvalley, a global life transformation platform, faced a disconnected customer care challenge with email-only support leading to response times of up to seven days. To better align support with their mission, they turned to LivePerson and its LP 360 enterprise managed services for a digital transformation.

LivePerson implemented its LP 360 managed contact center solution, which acts as an extension of Mindvalley's team. The results included reducing response time from 7 days to 30 minutes, achieving a 91% CSAT score, cutting handling time by 26%, and enabling 24/7 support while realizing cost savings.

Mindvalley