Case Study: Conduent boosts HR support efficiency with LivePerson Conversational Cloud

Conduent boosts support efficiency 2-3x with LivePerson

The customer, Conduent, is a leading global HR services platform seeking to improve its digital customer support offerings. To drive greater efficiency, Conduent partnered with the vendor LivePerson to implement AI-powered asynchronous messaging using their Conversational Cloud platform.

LivePerson's solution enabled over 400 of Conduent's support representatives to manage web-based messaging interactions. This implementation handled 20,000 interactions per month at two to three times the efficiency of traditional voice channels. The use of LivePerson's technology also allowed for high agility in managing campaigns and achieved an average resolution time of three minutes when using bots.

Conduent