Case Study: Avantive Solutions boosts sales efficiency and conversions with LivePerson Analytics Studio

Avantive Solutions boosts sales efficiency 111% with LivePerson

Avantive Solutions, a global business process outsourcer, faced the challenge of needing to dramatically improve sales efficiency, conversion rates, and operational performance for its clients in a competitive, multi-vendor environment. Their traditional manual call monitoring methods were insufficient. To become a top-performing partner, they turned to LivePerson and implemented its Analytics Studio speech analytics solution.

LivePerson provided a comprehensive call center voice analytics and feedback system integrated with machine learning and data visualization. This solution enabled 100% call analysis, agent scorecarding, and precise coaching. The results were substantial: Avantive Solutions achieved a 111% increase in sales efficiency, a 104% increase in conversions, and a 62% increase in net yield, alongside improved legal compliance, using LivePerson's platform.

Avantive Solutions