Case Study: National Delivery Provider achieves peak-season hiring support at scale with Liveops

How Liveops Helped Support 200 Thousand Candidates Through Hiring for a National Delivery Provider

A National Delivery Provider faced the urgent challenge of hiring more than 200,000 seasonal workers in just two months, while candidates encountered technical issues with applications, document uploads, and the I-9 process. To handle the surge, the company turned to Liveops for high-volume candidate support through an omnichannel, U.S.-based contact center solution.

Liveops quickly sourced, certified, and deployed 1,415 agents across 29 states, using custom training and centralized support tools to manage voice and digital interactions. The program handled 195,858 candidate interactions, scaling 50x from January to November, while maintaining strong service quality with a 93.3% CSAT and 73.3 NPS.