Liveops B2B Case Studies & Customer Successes

Liveops logo

Liveops is a premier provider of flexible, scalable customer service solutions, revolutionizing the way businesses deliver exceptional customer experiences. With a nationwide network of experienced independent contractors, Liveops connects brands with skilled professionals who provide empathetic, personalized service across a range of industries, including healthcare, retail, insurance, and financial services. Liveops specializes in tailored customer support, from inbound and outbound sales to customer care and crisis response. Our flexible model allows companies to adapt seamlessly to fluctuating demand, ensuring efficiency during peak periods and emergencies alike. Powered by cutting-edge technology, Liveops offers secure, compliant solutions that meet the rigorous needs of regulated industries, while maintaining the human touch that customers value. With over two decades of experience, Liveops is committed to helping businesses succeed by combining people-powered service with innovative tools. Our approach delivers measurable results, such as improved customer satisfaction scores (CSAT), faster resolution times, and optimized costs. Choose Liveops to future-proof your customer service and elevate your brand’s reputation with unparalleled agility and reliability.

Case Studies

Showing 21 Liveops Customer Success Stories

search button

Fortune 100 Pharmaceutical Company achieves higher customer satisfaction with Liveops

Global Athletic Apparel Company achieves 86% holiday service levels and improved CX with Liveops' VirtualFlex

Global Leader in Subscription-Based Streaming achieves scalable, high-quality customer support with Liveops

Global Streaming Leader achieves 88% service quality and improved FCR with Liveops

Leading Healthcare Company achieves 24/7 empathetic, HIPAA-compliant patient support and scalable growth with Liveops

Leading Home Delivery Service Company achieves rapid scaling, clears 200K email backlog and improves holiday service level by 18% with Liveops

Leading Insurance Company achieves stronger certification, faster readiness, and better call performance with Liveops

Leading Insurance Company achieves rapid agent proficiency and KPI improvements with Liveops

Leading Luxury Retailer scales holiday support and protects customer experience with Liveops

Leading Medical Testing Company achieves 24/7 empathetic, HIPAA-compliant patient support with Liveops' Virtual Flex

Major Credit Bureau achieves rapid surge scaling and customer-service continuity with Liveops

Major Medical Supply Company achieves scalable 24/7 customer service and 20% agent productivity improvement with Liveops

National Delivery Provider achieves peak-season hiring support at scale with Liveops

National Virtual Care Provider achieves scalable bilingual support and 97.5% SLA compliance with Liveops

Natural Gas Company achieves reliable, high‑CSAT customer service and cost savings with Liveops VirtualFlex

Non-Emergency Medical Transportation Provider achieves 4.5x support scaling with Liveops

Paycheck Protection Program provider (U.S. Small Business Administration) achieves rapid scale and 48-hour agent proficiency to handle peak 136,000 calls/day with Liveops

Tax Preparation Software Company achieves scalable, cost-efficient peak-season customer support with Liveops

Top Five National Insurance Company achieves flexible 40–65% surge capacity and maintains SLAs with Liveops

Top Pharmaceutical Company achieves better patient care, regulatory compliance, and lower costs with Liveops

Top-Rated Wireless Carrier achieves nationwide coverage, flexible staffing and 385% call-volume growth with Liveops' VirtualFlex

No matching case studies