Liveops B2B Case Studies & Customer Successes

Liveops logo

Liveops is a premier provider of flexible, scalable customer service solutions, revolutionizing the way businesses deliver exceptional customer experiences. With a nationwide network of experienced independent contractors, Liveops connects brands with skilled professionals who provide empathetic, personalized service across a range of industries, including healthcare, retail, insurance, and financial services. Liveops specializes in tailored customer support, from inbound and outbound sales to customer care and crisis response. Our flexible model allows companies to adapt seamlessly to fluctuating demand, ensuring efficiency during peak periods and emergencies alike. Powered by cutting-edge technology, Liveops offers secure, compliant solutions that meet the rigorous needs of regulated industries, while maintaining the human touch that customers value. With over two decades of experience, Liveops is committed to helping businesses succeed by combining people-powered service with innovative tools. Our approach delivers measurable results, such as improved customer satisfaction scores (CSAT), faster resolution times, and optimized costs. Choose Liveops to future-proof your customer service and elevate your brand’s reputation with unparalleled agility and reliability.

Case Studies

Showing 28 Liveops Customer Success Stories

search button

Delivering highly qualified agents for a Fortune 100 pharmaceutical company

Global Athletic Apparel Company achieves 86% holiday service levels and improved CX with Liveops' VirtualFlex

Global Leader in Subscription-Based Streaming achieves scalable, high-quality customer support with Liveops

How a Global Retailer Optimized Customer Support in the Philippines

Scaling Voice and Messaging Support for a Global Retailer Company During Peak Season

Global Streaming Leader achieves 88% service quality and improved FCR with Liveops

How Liveops Met Mother’s Day and Holiday Demand with Speed and Precision

Leading Healthcare Company achieves 24/7 empathetic, HIPAA-compliant patient support and scalable growth with Liveops

Leading Home Delivery Service Company achieves rapid scaling, clears 200K email backlog and improves holiday service level by 18% with Liveops

Supporting Insurance Contact Center Certification with Agile Role-Play Solutions

Leading Insurance Company achieves rapid agent proficiency and KPI improvements with Liveops

Scaling Holiday Support for a Leading Luxury Retailer

Leading Medical Testing Company achieves 24/7 empathetic, HIPAA-compliant patient support with Liveops' Virtual Flex

Cutting Support Costs by 63% for a National Logistics Leader with Philippines Agents

Major Credit Bureau achieves rapid surge scaling and customer-service continuity with Liveops

Enhancing Member & Provider Support for a Major MCO with Flexible Workforce Solutions

Major Medical Supply Company achieves scalable 24/7 customer service and 20% agent productivity improvement with Liveops

How Liveops Helped Support 200 Thousand Candidates Through Hiring for a National Delivery Provider

Delivering Scalable Licensed Support for a National Insurance Leader

Delivering Bilingual Support at High Volumes for a National Virtual Care Provider

Natural Gas Company achieves reliable, high‑CSAT customer service and cost savings with Liveops VirtualFlex

Meeting High Monday Call Volumes for a Non-Emergency Medical Transportation Provider

Paycheck Protection Program provider (U.S. Small Business Administration) achieves rapid scale and 48-hour agent proficiency to handle peak 136,000 calls/day with Liveops

Tax Preparation Software Company achieves scalable, cost-efficient peak-season customer support with Liveops

Top Five National Insurance Company achieves flexible 40–65% surge capacity and maintains SLAs with Liveops

How Liveops Became the Sole CX Provider for a Top Insurance Company

Top Pharmaceutical Company achieves better patient care, regulatory compliance, and lower costs with Liveops

Top-Rated Wireless Carrier achieves nationwide coverage, flexible staffing and 385% call-volume growth with Liveops' VirtualFlex

No matching case studies