Case Study: SOFTSWISS achieves 5%+ conversion and 90% satisfaction with LiveChat and ChatBot.com

SOFTSWISS boosts conversions to 5%+ with LiveChat

SoftSwiss, a leading provider of gaming software solutions, faced the challenge of scaling its global customer support to handle millions of annual chats while enhancing the player experience. They needed a flexible and easy-to-implement communication tool to streamline support and efficiently route high-volume inquiries. They chose to implement LiveChat.

LiveChat provided the solution with its efficient chat routing and integration with ChatBot.com. This implementation automated initial conversations, saving up to 5 minutes per chat and reducing transfers to human agents by 30%. As a result, SoftSwiss eliminated missed chats, achieved a conversion rate exceeding 5%, and maintained customer satisfaction scores between 80-90%.

SOFTSWISS