Case Study: Nuvoo drives 70% of chat sales with LiveChat AI Agent

Nuvoo drives 70% of chat sales with LiveChat AI Agent

Nuvoo, a company that sells refurbished computers across Finland, Sweden, and Germany, faced challenges providing its high standard of customer service outside of business hours and lacked the ability to measure the exact sales impact of its support chats. To address this, they turned to the vendor LiveChat and implemented its Text AI Agent and Campaigns products.

LiveChat's solution provided Nuvoo with an AI agent that handled after-hours support and proactively engaged shoppers, turning chat into a 24/7 sales channel. The results were substantial, with LiveChat's AI Agent driving a 432% growth in sales attributed to it and ultimately accounting for 70% of all chat sales, all while achieving a 98% resolution rate.

Nuvoo