Case Study: Montway Auto Transport improves customer support with LiveChat

Montway Auto Transport handles 24/7 customer support with LiveChat for over 200,000 vehicles

Montway Auto Transport, a US-based car shipping company, was looking to enhance its customer service by offering a new, convenient communication channel to meet diverse customer needs. They chose LiveChat for its understandable front-end and robust reporting capabilities, aiming to provide more opportunities for customers to interact with them.

LiveChat provided a web application for 24/7 sales and support, which was implemented by nine customer experience agents. Key features like canned responses, visitor information, and chat tags helped the team deliver faster, personalized service and efficiently train new agents. As a result, LiveChat became a considerable advantage for Montway, as customers now prefer it for immediate answers outside of phone hours, leading to an improved customer service experience.

Montway Auto Transport